Believe it or not, yes. We were happy Comcast customers until September, when I was lured away by AT&T's promises of easy money. At this point, I'm too fed up with AT&T and its partner, DISH, to recount my epic battle to establish TV/DVR/internet/phone service for less than $112/month (our Comcast rate). It involved at least 20hours on the phone (with some really bad muzak), three days of waiting at home, a very tense evening with Noah and the DISH installer, oft-interrupted Internet access, vigilant bill monitoring plus follow-up calls, and repeated requests for the promised rebates. When--after 2 months of service--they accidentally de-bundled our services, signed us up for a 2-year contract, "forgot" all the special promotions we were enrolled in, and acknowledged their mistake but refused to honor those promotions, I threw in the towel. We've taken the not-so-easy money and run back to Comcast. They may not be throwing money our way, but they showed up on time, charged the right amount, and it works.
Monday, November 17, 2008
Safe In the Arms of...
Comcast? 
Believe it or not, yes. We were happy Comcast customers until September, when I was lured away by AT&T's promises of easy money. At this point, I'm too fed up with AT&T and its partner, DISH, to recount my epic battle to establish TV/DVR/internet/phone service for less than $112/month (our Comcast rate). It involved at least 20hours on the phone (with some really bad muzak), three days of waiting at home, a very tense evening with Noah and the DISH installer, oft-interrupted Internet access, vigilant bill monitoring plus follow-up calls, and repeated requests for the promised rebates. When--after 2 months of service--they accidentally de-bundled our services, signed us up for a 2-year contract, "forgot" all the special promotions we were enrolled in, and acknowledged their mistake but refused to honor those promotions, I threw in the towel. We've taken the not-so-easy money and run back to Comcast. They may not be throwing money our way, but they showed up on time, charged the right amount, and it works.
Believe it or not, yes. We were happy Comcast customers until September, when I was lured away by AT&T's promises of easy money. At this point, I'm too fed up with AT&T and its partner, DISH, to recount my epic battle to establish TV/DVR/internet/phone service for less than $112/month (our Comcast rate). It involved at least 20hours on the phone (with some really bad muzak), three days of waiting at home, a very tense evening with Noah and the DISH installer, oft-interrupted Internet access, vigilant bill monitoring plus follow-up calls, and repeated requests for the promised rebates. When--after 2 months of service--they accidentally de-bundled our services, signed us up for a 2-year contract, "forgot" all the special promotions we were enrolled in, and acknowledged their mistake but refused to honor those promotions, I threw in the towel. We've taken the not-so-easy money and run back to Comcast. They may not be throwing money our way, but they showed up on time, charged the right amount, and it works.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment